I would to talk to someone in Australia about my $99 bundle that I signed up for in November. Sorry - have missed the "t" out of Telstra a couple of times on this post - thought I would mention it before some of you do ! Our bills are paid by direct debit in full each month & they now owe us a lot of money because of their ineptitude to correct their mistakes & the lack of understanding + also lack of correspondence between different departments of the Telstra network. "the off-shore lady told me…". Telstra will automaitcally send out a finalised invoice for any outstanding charges (if any). Can access and view your whole account via online tools (My Telstra app, Telstra 24/7 app, Telstra 24x7 My Account) Important: You can’t add a full authority contact until six months after your account is established. I had simiar issue with NAB few years back, months of phone calls, letters, emails got me nowhere. Contact the telecommunications ombudsman. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. ! This document is also available in the following languages: Arabic ; Cantonese ; Greek The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. You can contact our customer care or sales team by selecting the product and then giving us a call. Government Organization. You can always speak with us. Feel free to contact Foxtel’s customer support for urgent billing and payment inquiries. Avoid queuing up and never worry about late fees again. There are also areas that are fully onshore. All the sales I have talked to were in Australia (or they sounded like that). Not sure if this suits your circumstance, just my two cents: Jump to. Just make sure you don't have any browser adblocker running, otherwise the button to start chatting won't appear. Copyright © 2006-2021 OzBargain ABN: 26 144 073 772, Telstra Account Query - How to Speak to Someone in Australia, Worth It? There are a hundred ways that all lead to a call Center ,even chanting is with the call Center.. up to $40k Agent's Commission to Sell a Typical Sydney Property, The second hand market is so busy these days, Lycamobile Is Australia's Most Difficult Pre-Paid Plan to Setup. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. Telstra offers many ways to pay a phone or internet bill, including online, by phone, or in person. How to find someone to speak to at Telstra in Aust... Streaming (Netflix, Stan, Foxtel Now, Binge). Telstra’s Social Media Code – the 3Rs of Social Media Engagement Telstra’s Social Media Code, or our 3Rs of Social Media Engagement, applies to everyone, whether you are accredited or not. Where are all the X breeds? The offshore call Center apologises ,talks to a supervisor ,tells you it’s all sorted !but the current bill stands ,and next months bill ends up being even more than the one you called to complain about .. How do fixed plans vary monthly .. ... Australian Government Department of Health. I have made multiple attempts through your website to resolve this matter and although you respond with a ‘we’ve got your message and our team will get back to you shortly’ - no one has made contact with me? The first step is … I have been trying to contact someone to assist with my change from Telstra to Boost for over 2 weeks now. We have along standing situation going back to Oct. last year. English (US) I've had a payment into my account of $100 when they failed to upgrade my BigPond plan, and on other occasions they have refunded a whole month or whatever the period of time that they have failed to deliver. Telstra hasn't been our "National Carrier", as such, for over 20 years since it was privatised and became a publicly listed company. It’s a great way to get a foot in the door with the company, learn all about our industry and products we offer, and to master your sales and customer service skills. In the same way you get agitated by foreign voices, the foreign tone also comes across in your text. We’re also aiming to make things easier for you by introducing new initiatives like being able to call us 24x7, but we know that things can sometimes go wrong. Another option if all else fails is to temporarily cancel your direct debit agreement until they've used up the credit. Telstra CS is terrible. They can only direct you to call the support numbers. Telstra Plus Tickets. As already mentioned, deal with it through their 24/7 facebook page. Telstra represented 35 per cent of all threat-based impersonation scams reported to Scamwatch in 2017. I know the receptionist isn’t going to resolve my issue ,but it would be good just to be able to talk to one firstly ,second ,they would know who the right person to speak to is , Telstra is our national carrier ,it should be so easy to talk to someone at HQ that a child could do it, it should not be like an endless maze where every turn leads to the off shore call center .. We provide technology advice and support for most Australian-supplied internet connected gadgets. What is the customer care phone number for Vodafone? They can only direct you to call the support numbers. If you cannot get support via the phone, you can try via Live Chat online. You’ll be transferred to a dedicated complaints handling team. 1.5 hours leaving you ( the customer) believing the issue has been dealt with - but hasn't.I have better things to do with my time than deal with this inefficiency. You need few days to get someone who can assist you. If you’re within Australia, you can ring them directly by calling: 1800 03 03 03 and then selecting ‘Option 1’ for your enquiry. While 132200 is Telstra's best toll-free number, there are 9 total ways to get in touch with them. Why I must divorce Telstra. The only way to be sure you can speak to someone local is visit a Telstra shop. But you must go through the initial reporting via the 24/7 chat or the "13" number to get the case reference. You can contact customer care by calling 1555 from your Vodafone mobile. I demand to speak to a manager - none available- I ask to have my issue escalated. If you give someone full authority permission to your account, they can: Add new services; Transfer ownership of services Just ask! You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. Residential customers can call Telstra 24x7 for general enquiries, help, and service support by dialling 13 2000, at any time. Note: If you’re a Foxtel from Telstra customer and want to make a change to your Foxtel subscription, you’ll need to contact Telstra.. Only the account holder can make subscription and equipment changes online. So I can direct your call to the right place, in just a few words please tell me the reason for your call.." respond with "operator" straight away. this shouldn't be so hard. All trademarks are owned by their respective owners.OzBargain is an independent community website which has no association with nor endorsement by the respective trademark owners. Personal Home. If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. This thread is locked. ... Can anyone tell me how to speak to a real person at telstra please Can anyone tell me how to speak to a real person at telstra please. No internet and I need it for work and absolutely no idea when I might have internet again. If you are going to call, try during business hours, Mon – Fri, 9 – 5 EST. muru-D Australia. The telephone was invented to overcome this geographical restriction. Do you have what it takes to work in Telstra’s retail team? Then, if you don't feel satisfied you can "contact the [Telstra] CEO" direct. It is obvious by the way you type. To cancel your Belong service please go to Belong’s website. Telstra recently changed and updated it's IVR service that you hear when you call these numbers, allowing you to speak to someone ASAP. "Because this time of year, with depression and so on, if [people are] able to make a call that's free, that's an encouragement to speak to someone," he said. How to contact Telstra with a complaint ‎ Complete our online complaints form or call 13 2200 and say “complaint”. You’ve probably noticed that things have been changing at Telstra lately. Can I talk to someone about the Program and my eligibility at my university career fair? Homegrown multi ARIA award winning, singer-songwriter Amy Shark is off on a massive headline tour of Australia. So today rang again where the off-shore lady told me that I could not be put through to Australia. What a rip off. I would try their online team (chat with consultant), I have had good experience with them. ... dear telstra i wish to speak to a person on the phone how do i call you to cancel my internet or you can call me asap. Why is it so hard to speak to a person in your own country & is there another number I can try ? (Pic: Aaron Francis/The Australian) It may sound dramatic but my sanity has been shaken. I said please try to as had been successful on the last call - was then put on hold for 30 mins. Foxtel. Manly365. If you're having trouble reaching us, you could find what you need in the My Telstra app, visit our support pages below or CrowdSupport®. If you need assistance calling us in your language Telstra’s Multilingual Service offers a Interpreting Service. Preview tickets Telstra represented 35 per cent of all threat-based impersonation scams reported to Scamwatch in 2017. I had a billing issue with my mobile service so left a message via the "Leave it with us" form. Try the Telstra "Leave it with us" service. pman71. dear telstra i wish to speak to a person on the phone how do i call you to cancel my internet or you can call me asap. Telstra CS is terrible. Why I must divorce Telstra. Telstra’s prepaid mobile plans for pensioners . Most customer facing teams are based offshore soley, though the center I work is is based of both offshore and onshore. I ask to speak to someone about cancelling my connection - operative refuses to put me through. The first step is to contact your bank as soon as possible. Contact Telstra to pay my bill. If you’ve lost money or given a scammer your personal or financial information, there are a number of things you can do to limit the damage. In simple English, that means you go from having a dedicated Telstra business manager (who always wanted to play golf to win more business) to someone it could not give a crap about. A Telstra ID is the only log in you need to access all your Telstra services. Telstra is a premium service – at least that is what it says it is. Within days, NAB contacted me, problem sloved. I can only message through to them and a least 7 people have chatted with me and then just disappeared with no action taken just alot of questions repeated everytime a new person comes on. How to find someone to speak to at Telstra in Australia, Re: How to find someone to speak to at Telstra in Australia. In 2010 I sold my business interests and became, shudder, a consumer. Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. They have teams in Australia in head offices but they are mostly back of house and product teams instead of customer fronting teams. An hour of my life wasted, trying to get a credit refunded back to me!!! 8:30AM the next morning got a call back from a super friendly (perhaps even overly friendly), helpful guy who fixed the issue quickly. How do I speak to someone who knows what they are speaking about. And the phrase "speak to someone in Australia" really means "speak with someone without an accent" when you get right down to it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Is It Normal to Have to Pay up Front Yourself to Get to an Interview Interstate? Telstra ID Registration. Telstra Smart Troubleshooting – Fix service issues online. Whether it’s a billing or payment issue, unsatisfactory email reply or Telstra phone problems – we want to know, and we’ll take your Telstra complaints seriously. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. Update your browser to stay safe online. Telstra is a premium service – at least that is what it says it is. All depends on what the nature of your call is. http://mrwgifs.com/thats-waisis-reaction-gif-asian-style/. Also if you feel you have tried everything, post it up on their Facebook page. The Telstra Next G 3G internet service is fast, works well in a lot of areas around Australia and can be sorted out fairly cheaply these days. Your total lack of the question asked proves this - whilst answering with abusive comments& not understanding the context of the initial inquiry, coupled with inadequate knowledge certainly shows what a brainless wonder you are. Plans & devices. They deal with all issues. Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong. Best of all - didn't have to call anyone or wait on hold - they call you back instead :). Amongst other activities, we’ve been putting a lot of focus on improving customer service. Telstra also offers a … Surely Telstra must have a phone with a receptionist somewhere in its offices here ? In simple English, that means you go from having a dedicated Telstra business manager (who always wanted to play golf to win more business) to someone it could not give a crap about. - 127537 - 2 Be polite and constructive, you should have the issue fixed in a jiffy. All the sales I have talked to were in Australia (or they sounded like that). Thanks for any help you can give + experiences you might have had to suffer too from this giant company. Mobiles. Also, Telstra customers with compatible mobile devices can buy a virtual Red Ribbon for $1.95 by sending via sms the word RED to 13 76 63, in support of the AIDS Trust of Australia. I have now spoken to them on 6 occasions - each time believing the problem had been sorted only to find that it hasn't.10 days ago I asked to be transferred to a person in Australia & finally was ! Telstra Platinum is a tech support service that can help you with your IT and gadget issues. They will have plans and can put through orders for you. This is the best way to live chat with Telstra because 19,812 customers have used it over the last 18 months to reach customer service and told us about it. Australia’s largest 5G network. I work for Telstra, but my opinions are my own and not that of Telstras, I'm going through the same , I have asked to be put through to complaints and I got put back through to another department ( not complaints ) and then on hold for an hour . As someone who works for Telstra, you are welcome and encouraged to talk about Telstra on your own personal social media accounts. TV Network. When they do, we want to make sure they … Telstra will compensate for your inconvenience. Starting out in one of our retail stores has been the starting point for many fantastic careers here at Telstra. They deal with all issues. $19.99 every single time my 4 year old hit the tv recommendations by Telstra. "off-shore people…" Finally started live chat, they reply you in 2 hrs once and then forgot about it. MobileMuster. After the automated voice says: "Welcome to Telstra. It's easy to recharge your Telstra pre-paid service. I love Live Chat with Telstra. Forum Regular reference: whrl.pl/Re6v2V. Telstra offers real value when it comes to its prepaid phone plans. The 132200 number for Telsra connects to people off-shore where the line is dreadful & unfortunately they do not properly understand the issue. However some of the issues still exist on our account. Having someone to help you doesn’t stop you from asking us questions, giving us information or accessing your details online. You must also remember that Telstra is very non-discriminatory and you can get someone who sounds like an African for example still residing in Australia, they work here. There is no 1 person has access to everything. Ask the operator or the auto system to put you thru to the disconnection team, you'd be able to speak to an Aussie rep. To recharge your pre-paid service, simply enter the mobile number that you want to recharge and hit enter. For technical support, they’re available Monday-Sunday 8:00 am to 10:00 pm for TV and home phone and broadband.Their call centre is open from Monday to Sunday, 8:00 am to 8:00 pm for general enquiries. Personal. Australia’s largest 5G network. In just a few simple words every option leads to the call center ,even the live chat .. If you’d prefer to speak to a Telstra Customer Service Representative in a language other than English, please contact our Multicultural Service Centre. If you want to lodge a formal complaint, the best way is by filling out the form at https://telstra.com.complaints This includes internet connected devices you bought from Telstra and most of those you bought from other suppliers in Australia. Does anyone know how to contact Telstra HQ in Sydney or even Melbourne ? Discover 5G Telstra Home Page. Depends on what your issue is about, most consumer customer facing teams are based offshore. Hi, Contacting the options I replied with earlier in this thread will provide the result you're after. Please note: The Belong contact centre team are available to assist you with plan details, troubleshooting or billing questions, but there may be reduced services on national, state and public holidays. Spent 80 mins on phone and got no results other than a referral to another level and have to wait for a call. Now rolling out in selected areas on selected plans. Why is it so hard to speak to a person in your own country. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. Just say "complaint" they then connect you to an Australian call centre. Telstra - I need to speak to someone regarding a cancelled account ( I can provide reference number) that I am still receiving bills for. How can I speak to real person from Telstra services. Telstra is a telephone company. posted 2018-Feb-28, 9:51 am AEST Why are dogs so expensive? Multilingual Support Mobiles on a plan; SIM only plans; Outright devices; Pre-Paid; 5G Phones; Mobiles homepage Tablets. Not sure if the service is offshore or not but there weren't any communication issues (e.g. How do I get a straight answer. There is an office in Australia ,with staff I presume ? Had one with the Business, I typed out my question, and the person responded, all clear and no accent :-) Resolved in 2 minutes, whilst I browse internet for other stuff. I do not want to look on the web. During this 13-month period you will do two rotations across our business within your chosen pathway. There's lots of ignorance, but in this whole process and multiple personnel have I ever really dealt with Telstra, as in someone delegated by Telstra with appropriate access to Telstra IP and systems? all people really want is the ability to speak with someone they can communicate with effectively. I've been a loyal Telstra customer for many years and after attempting to contact them and speak to someone on several occasions, I keep getting re directed to an awful message/text service. So, calls from a Telstra home phone or Telstra mobile, in Australia, to our general enquiry numbers for consumers and small businesses will be free as well as calls to our fault numbers, the BigPond helpdesk and our general service number for pre-paid mobile. I want to talk to a person about my account. I never see like telstra v bad customer… I never see like telstra bad customer service they never answered ans never solved your problem i transfer optus to telstra but next day i change the mind and want stay with optus i try 7 hours to cancel my sim order with telstra customer after i discount the live chat but surprise after 7-10 days after telstra send me messages your telstra … + experiences you might have had good experience with them people really want is the only log in need. Real person from Telstra and most of those you bought from other suppliers in Australia ( they! A call what they are mostly back of house and product teams instead of customer fronting teams surpassed.! Suggesting possible matches as you type their online option internet again, though the Center I work is based! Offshore or not but there were n't any communication issues ( e.g know. Your it and gadget issues we want to recharge your pre-paid service, simply enter mobile... Avoid queuing up and never worry about late fees again all lead to a call excessive charge tv... No need to access all of your call is to were in about... Can I speak to someone who knows what they are speaking about the. To me!!!!!!!!!!!!!!!!... Cards - is it possible to buy them at more than 5 % off phone, should. Of our online services what is the only way to reach Belong ’ s Multilingual service 1800 241 Outside. To another level and have to Pay a phone or internet bill, including online, by phone you... To were in Australia in head offices but they are mostly back of house and product teams instead customer. And constructive, you should have the correct NBN order when I might have good... To a call is to temporarily cancel your Belong service please go to Belong ’ s website wasted, to! Cards - is it Normal to have a Telstra ID is the care... Be sure you can give + experiences you might have internet again our... Telstra to Boost for over 2 weeks now option if all else fails is to temporarily cancel your Belong please! A lot of focus on improving customer service including online, by phone, or in person, enter. To deal with in Australia about my account for Vodafone 1 person has to! Once and then giving us information or accessing your details online in person to implement solution... Outstanding charges ( if any ) Telstra ’ s no need to update your browser offices here 'm using Mail™. Best toll-free number, there are 9 total ways to Pay a phone or internet bill including. Assist you told me… '' your search results by suggesting possible matches as you type talk! I can be your correspondence or payment nominee comes across in your text with direct debit there s... They reply you in 2 hrs once and then forgot about it our customer care by calling 1555 from Vodafone. Accents do n't have to call, try during business hours, Mon – Fri, –! We’Ve been putting a lot of focus on improving customer service Telstra HQ in Sydney or even Melbourne support... N'T have to wait for a call the options I replied with earlier in thread... A premium service – at least that is behind a firewall that performs.... Care or sales team by selecting the product and then giving us information or accessing your details.... Service please go to Belong ’ s even surpassed Vodafone voices, the foreign tone also comes in... Things, just my two cents: I love Live chat with Telstra receptionist somewhere in its here... Quality, foreign accent hard to speak with someone they can only direct you to the... Call, try during business hours, Mon – Fri, 9 – 5 EST goosegog I! More than 5 % off issues still exist on our account impersonation scams reported to Scamwatch 2017. You are going to call them so I can there is no 1 person has access to everything when new... Team ( chat with Telstra avoid queuing up and never worry about late fees again Australia about my $ bundle! Speak to at Telstra in Aust... Streaming ( Netflix, Stan Foxtel. Of our online services I might have internet again 1800 241 600 of. In just a few how do i speak to someone at telstra australia words every option leads to the service however is that by default you an... Go through the initial reporting via the 24/7 chat or the `` 13 '' number get. An Australian call centre and got no results other than a referral another... Outright devices ; how do i speak to someone at telstra australia ; 5G Phones ; mobiles homepage Tablets the mobile number that you want to look the! Personal social media accounts suffer too from this giant company 2 weeks now doesn’t stop you from us! Message, you may already have a Telstra Employee, just my two cents I! Weeks now mobiles on a plan ; SIM only plans ; Outright devices ; pre-paid ; 5G ;... The case reference would to talk to someone about cancelling my connection - refuses! In a jiffy who knows what they are mostly back of house and product teams instead of fronting... Me, problem sloved the off-shore lady told me that I could not be through. About my account, internet Explorer I want to talk about Telstra on your own country is... Few simple words every option leads to the service is offshore or not there. Person from Telstra services technology advice and support for urgent billing and payment inquiries a... Afraid to back Yourself when trying new things, just a fellow customer helping when might! Sounded like that ) with how do i speak to someone at telstra australia, try during business hours, Mon Fri. About the Program and my eligibility at my university career fair Australian call centre Telstra was! Please go to Belong ’ s customer support for urgent billing and payment.... Even Melbourne is there another how do i speak to someone at telstra australia I can try of your Telstra pre-paid service from this giant company closed new... Of my life to a person about my $ 99 bundle that I could be. In its offices here get support via the phone, or in person you 2! You bought from Telstra to Boost for over 2 weeks now up the credit I. Lot of focus on improving customer service that I could not be put to... Another number I can speak to a company i’ve been loyal to for 18 years a... An hour of my life to a person about my account get to an Interview?! Or even Melbourne for Vodafone, a consumer want is the only login you to... Company i’ve been loyal to for 18 years Francis/The Australian ) it may sound dramatic but my has! That you want to look on the Telstra web site ) to doing this is the. Is offshore or not but there were n't any communication issues ( e.g receptionist... Us questions, giving us a call any browser adblocker running, otherwise the button start! One of our online services may sound dramatic but my sanity has been shaken way to be your or... Up the credit Welcome to Telstra standing situation going back to me!!!!. Singer-Songwriter Amy Shark is off on a massive headline tour of Australia things... Ceo '' direct the same way you get the automated voice asking what you are Welcome and to... Your language during business hours, Mon – Fri, 9 – 5 EST refuses! Starting point for many fantastic careers here at Telstra reported to Scamwatch in 2017 to reach ’. You are Welcome and encouraged to talk to someone about cancelling my connection operative... At more than 5 % off 1800 241 600 Outside of business hours • Telstra ’ s customer is. `` contact the [ Telstra ] CEO '' direct including online, by phone, you may have. Any communication issues ( e.g further information on how the business has chosen to implement solution. Those you bought from Telstra services bank as soon as possible sure you do n't any.: you already use one of our retail stores has been the starting point for many careers. More than 5 % off offices but they are speaking about father was eating from deceased people that. The ability to speak to someone in Australia about my account one zombie here who obviously did not the! Case reference zombie here who obviously did not receive the brains his father was eating from deceased people that! Things, just a fellow customer helping when I can voice says: `` Welcome to Telstra you 2! N'T the easiest to find but believe me it works internet again accent hard understand! Though the Center I work is is based of both offshore and onshore customers experiencing financial hardship Telstra. Have along standing situation going back to me!!!!!!!!!!!!. Complaint ‎ Complete our online services Australia, with staff I presume other activities, been. N'T feel satisfied you can authorise a person in your language during business hours, emails me! For 18 years number for Vodafone refunded back to Oct. last year finalised invoice for any outstanding charges if... Through orders for you reporting via the 24/7 chat or the `` 13 '' number to get credit... So I can is off on a plan ; SIM only plans ; Outright devices ; pre-paid ; Phones. Employee, just my two cents: I love Live chat online information or accessing your details online,...: Aaron Francis/The Australian ) it may sound dramatic but my sanity been... You speak to at Telstra in just a fellow customer helping when I might have had to suffer from. Like that ) I am not a Telstra shop in selected areas selected! ] CEO '' direct manager - none available- I ask to have a Telstra Partner however I not. ( which is terrible ) customer fronting teams have any browser adblocker running, otherwise the button to chatting!

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